Refund & Cancellation Policy
Effective Date: [Insert date]
This Refund and Cancellation Policy applies to all digital products and services offered by Yi Advisory LLC through the website:
By purchasing a service or product from this website, you agree to the terms outlined in this policy.
1. Company Information
Yi Advisory LLC provides consulting and digital automation services, including AI agent configuration, workflow automation, and related digital solutions.
Company name: Yi Advisory LLC
Website: https://yi-advirsory.com
Email: youssef.idsaid@yi-advirsory.com
Our services are available internationally and may be purchased by customers located in Europe, the United States, Canada, and other regions.
2. Nature of the Services
The services offered by Yi Advisory LLC include:
• AI agent setup and configuration
• automation workflow implementation
• business consultation and automation planning
• digital system configuration and integration
Many of these services are customized and delivered digitally, which means they require personalized configuration based on each client’s needs.
Because of the custom nature of these services, refund eligibility is limited once work has started.
3. Currency and International Payments
Yi Advisory LLC provides services to customers worldwide.
Customers may choose their preferred payment currency during checkout when available.
Available currencies may include:
• EUR (€)
• USD ($)
The selected currency will be displayed clearly before completing the payment.
All payments are processed securely through our payment provider.
If the customer’s bank or payment provider uses a different currency, the final charged amount may vary depending on exchange rates and bank conversion fees.
Yi Advisory LLC is not responsible for additional charges, exchange rate differences, or fees applied by banks, card issuers, or payment providers.
4. Payment Processing
Payments are processed through secure third-party payment providers such as:
• Stripe
Yi Advisory LLC does not store full credit card information on its servers.
All payment processing and payment data security are handled by the payment provider according to their respective policies.
5. Refund Eligibility
Refund requests may be considered in limited situations such as:
• duplicate payments
• accidental purchases reported shortly after checkout
• technical issues that prevent the service from being delivered
Refund requests must be submitted within 48 hours of purchase, and only if the service configuration has not yet started.
6. Non-Refundable Situations
Refunds will generally not be issued in the following situations:
• the service configuration has already begun
• the service has been fully or partially delivered
• the customer changes their mind after purchase
• delays occur due to missing information from the client
• dissatisfaction based on expectations outside the service scope described on the product page
Because our services involve custom digital configuration work, they cannot be resold or reused once work has begun.
7. International Customers
Yi Advisory LLC provides services to customers worldwide.
Different consumer protection regulations may apply depending on the country where the customer is located.
European Union (EU) Customers
Customers located in the European Union may normally benefit from a 14-day withdrawal right for online purchases.
However, when purchasing customized digital services, the right of withdrawal may be waived if the service begins before the end of the withdrawal period.
By completing the purchase and requesting the start of the service, the customer acknowledges that:
• the service may begin immediately
• the service is personalized and digital
• once configuration work has started, the withdrawal right may no longer apply
United States and Canada
For customers located in the United States or Canada, purchases of digital services are generally final once the service work has started.
Refunds may only be considered under the conditions described in this policy.
Other International Customers
Customers located outside the European Union, the United States, and Canada are subject to the terms described in this Refund & Cancellation Policy.
Because Yi Advisory LLC provides customized digital services, refunds may not be available once work on the service has begun.
By purchasing services from Yi Advisory LLC, customers agree that the refund conditions described in this policy apply regardless of their geographic location, except where mandatory local laws provide additional consumer protections.
8. Service Delivery Timeline
Most AI agent configurations are delivered within 1 to 5 business days after receiving the necessary information from the client.
Delivery time may vary depending on:
• project complexity
• integration requirements
• responsiveness of the client
• requested customizations
Delivery timelines are estimates and may vary depending on project conditions.
9. Demo Sessions
Demo calls scheduled through our booking system (such as Calendly) are free informational sessions.
These sessions are designed to present our services and evaluate business needs.
Demo sessions are not paid services and therefore are not subject to refunds.
10. Order Cancellation
Customers may request order cancellation before the service configuration has started.
If the service work has already begun, cancellation may no longer be possible.
Cancellation requests must be sent via email to:
youssef.idsaid@yi-advirsory.com
11. Disputes and Chargebacks
Before initiating a dispute or chargeback with your bank or payment provider, customers are encouraged to contact us first.
Our goal is to resolve issues quickly and fairly.
Initiating unjustified chargebacks after receiving services may result in service suspension or refusal of future services.
12. Limitation of Liability
Yi Advisory LLC provides digital configuration services and automation consulting.
We do not guarantee specific financial results, business outcomes, or revenue increases from the use of AI agents or automation tools.
Clients remain responsible for how the tools are used in their business operations.
13. Updates to This Policy
We may update this Refund & Cancellation Policy from time to time.
When changes are made, the updated version will be posted on this page with a revised effective date.
14. Contact Information
For refund requests or billing inquiries, please contact:
Yi Advisory LLC
Website
https://yi-advirsory.com
Email
youssef.idsaid@yi-advirsory.com
Please include your order number and purchase email address when contacting us.
